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Security Notice

August 02, 2016

Security Notice

How We Protect Your Data on Our Web-based Software Services

What This Security Notice Covers

This security notice pertains to the security measures in place at PMS Insight LLC (“PMS”) for protection of personal and protected health information in connection with the use of the PMS web site, and the PMS web-based services (collectively, Service).

Unique identification of users

To comply with the HIPAA requirements and to provide a secure service, PMS requires all users to have a unique username. PMS currently requires a valid email address to be the username for the PMS Service.

In addition to a username, every user account must be protected with a password of sufficient complexity. PMS allows its customers to set their own password complexity policy. If your user account has access to multiple PMS customers, you will be required to use the more restrictive policy.

All PMS Service sign-ins are protected by account lock-out systems. If a user incorrectly authenticates a number of times, their user account will be locked until an administrative user unlocks it.

Security on the PMS web site

PMS Service users may choose to sign into their account at the PMS web site in order to access the downloads or account status. Such sign-ins are protected by SSL security. Your browser will usually display an indicator (such as a "lock" icon) when using a secure SSL connection.

Security in the PMS service

The PMS Service communicates with secure PMS hosted and controlled servers and networks. All communications are secured with public-key encryption. PMS disallows the use of low cipher strength in our production service.

PMS helps to ensure physical and technical security protections of customer data, as it uses servers located in SSAE-16 Type II certified hosting providers.

PMS employs redundant, next-generation firewalls, intrusion detection and prevention services monitored 24X7X365.

In addition to these controls PMS deploys up to date advanced threat protection services which help to identify, block, and track hacking attempts, scans, data breaches, adware, malware, spyware, Trojans, phishing attempts and other equally malicious requests.

Role-based security

Every user in the PMS Service belongs to one or more roles. A role is defined by each customer, and is assigned a set of permissions. PMS roles follow an allow-then-deny pattern of applying permissions — such that multiple role permissions are combined, and then filtered against any role's restrictions.

Application locking

In accordance with HIPAA policies, PMS's Service will automatically lock up if left unattended for a period of time. Correct credentials of the user will need to be provided prior to using the application again.

PMS password policy

PMS system passwords are meant to help protect sensitive patient medical and financial records, as well as practice financial information. They serve as a deterrent to malicious agents as well as protection against casual or accidental lowering of security through carelessness.

The passwords are encouraged to be at least (8) eight characters long and have to maintain a level of complexity such that they will not be easily guessed or cracked by a determined attacker. The passwords will expire on a regular basis, no less than 30 days and no greater than 180 days. Upon expiration, the new password cannot be any password used within the preceding year.

A user may change their password at any point in the application or the PMS web site. Passwords changed by third-parties will immediately expire to allow users to log in but also to ensure that they immediately change their passwords to something that only they know.

PMS will never store any passwords in permanent storage in a way that is reversible. The PMS Service will never show the password in plain-text, human-readable form.

Changes to this security policy

PMS may update this policy at any time for any reason. If there are any significant changes to how we handle security we will make a reasonable commercial effort to send a notice to the contact email address specified in your company's PMS account or by placing a prominent notice on our site.

Questions?

If you have questions or suggestions you can contact us at:

PMS Insight LLC

823 Congress Ave, STE 150 #1505

Austin, TX 78767

admin@pmsinsight.com

To report a security violation, please call us at (713) 429-4666

© 2016 PMS Insight LLC.All rights reserved.

Easy Scheduler

PMS Insight has specifically designed the best appointment scheduler available in the market. This module allows the users to access or customize appointments for existing and new patients, using color coded legends like Rescheduling, Cancellation, No-show etc. which are inbuilt for quick action on appointment scheduling. Moreover, changes made to any appointments are easily captured and tracked via system generated notes which is activated every time a user edits an appointment.

Clean Claim Generation

Quality and continuous process improvement has been the motivation behind making entry of charges for billing the most user-friendly option in PMS Insight. The required details are automatically fetched by the system from the patient’s demographic. This saves a huge amount of time and money with optimal accuracy. The history of each claim is clearly documented automatically and is easily editable, ensuring that clean claims are being sent out at first attempt. We can bring back a claim(s) from submission queue to do changes on claim prior to day close and then send as a clean claim. Another niche feature is the 50 line item provision which means that provider can bill up to 50 line items in a single claim which would be the maximum number of allowable line items fixed by ANSI 5010.Tiles view provides handful of information about each claim in a single view.

Easy Payment reconciling

A whole suite of analytics can be performed to better understand process performance with PMS Insight. With a single click of the mouse live data is available now making long drawn out spreadsheets and excel records obsolete. Our software is customizable to the unique needs of each client making easy reconciliation of payments smooth and accurate. During auto posting, system will handle interest payment, bundled & un-bundled payment electronically instead of kicking out.

A highly flexible ERA (Electronic Remittance Advice) can be generated using this revolutionary tool which can also handle bundled and unbundled issues. It is handy for analyzing, working and tracking accounts receivable. The Payment transaction on each claim is also tracked thereby allowing easy view of all transactions. Both account level posting and line item posting can be auto-applied accurately to the claims which is integrated to support minimal work input by the user but gives maximum output efficiently. This tool handles interest payment posting through automation process. The SPR (Standard Paper Remit) for all ERA’s is an innovative inbuilt approach and allows you to convert electronically generated data into an easily readable format.

Advanced AR Management

The basic root cause analysis of any given module opens up these three questions “What, Why & Where” and that’s exactly what PMS show’s you in the most transparent way possible. What is outstanding, why is it outstanding and Where is it outstanding. This gives you a clear insight on how good your revenue cycle is revolving in a single view, the aging report blended with the live status of each open claim gives you first-hand information about your practice and gives you a head start to effectively manage/control the process. PMS Insight will track accounts receivable information and direct follow-up workflow in the most efficient manner possible. We can get the live status of each claim based on status code in one click by eliminating the tedious manual compilation process. We have the following important features in AARM: Denial review/handling De-allocate Self call-back Polygonal Reports

Reports in your pocket

PMS Insight has an all-new reporting suit that offers a 360-degree view of your practice’s financial performance, with inbuilt reports which you can use for your routine activities. Accurate and relevant reports with precise data in an easy to read view allows you to measure and manage the financial health of your practice. Ready Reckoner Reports which are in built specifically for easy understanding and use are one of the best tools available for your Practice. Our tailor made polygonal/ multilateral reports will give you whatever you need. Whether you’re a doctor, managing a practice or in charge of billing, PMS reports make your job easier Our report comes with summary and a detailed follow-up notes for each and every claim along with the AR Status code so that you can get the live status and there is no need to go thru each and every claim manually/physically to get the current status. On seeing the following transparent AR Aging report, you can conclude yourself about the AR rather than reaching your In-house or offshore. This is one of the top features in PMS Insight which discern from the others. Each report will return three type of output format; 1) Graphical view, 2) Summary and 3) Detail with export functionality. You can make the output data more flexible based on your search and you can sort, filter and export to excel quickly any reports you require.

Reliable AR Reports

The Aging report is the primary tool used by collection personnel to determine which claims are overdue for payment. The report is also used by management, to determine the effectiveness of the credit and collections functions. Our people, process and technology will help you to reduce your operational costs, increase productivity and add more clients.

Technically robust Master

The technical infrastructure of the Master data is packaged with pre-loaded Dx, ZIP code, POS and Taxonomy master files which provides the robust backbone on which the system is built. With unlimited EDI vendor support and unlimited users, this tool also provides access based on the users role. Reliable tailor made access control enables the system to ride on the best-in-class technology.

State-of-the-art Dashboard

Our State-of-the-art Dashboard provides complete insight about your practice’s AR. This helps to improve efficiency by portraying your practice as one that is built on technology and progress. It provides price worthy charts across all functions, which gives clear picture about your Practice. It combines the latest technology and proven processes to present exciting unique features such as : An AR days meter to provide immediate status of your practice Top denials report featuring causes for this so you can work on eliminating these in future Top rejections with reasons for this CPT wise payment option AR status wise summary Current charges, payments and accounts receivable options

Exciting new Mobile App

PMS Insight comes with an exciting NEW mobile app facility with which you can monitor your practice’s live data while on the go with your smart phone or tablet any time, anywhere! Our new app signifies an understanding of the market and changing customers’ needs and can assist you wherever you go to get complete information about the live status of your practice’s receivables. Click here to view some sample snap shots from our Mobile app. You can view practice and Provider wise Charges and Payments and the comparison chart with the previous month.